Exit, voice, and loyalty : responses to decline in firms, organizations, and states
Albert O. Hirschman (Author)
An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one-exit-is for the member to quit the organization or for the customer to switch to the competing product, and the other-voice-is for members or customers to agitate and exert influence for change "from within."--Publisher description
Print Book, English, 1970
Harvard University Press, Cambridge, Massachusetts, 1970
x, 162 pages ; 22 cm
9780674276505, 9780674276604, 0674276507, 0674276604
84153
Introduction and doctrinal background
Exit
Voice
A special difficulty in combining exit and voice
How monopoly can be comforted by competition
On spatial duopoly and the dynamics of two-party systems
A theory of loyalty
Exit and voice in American ideology and practice
The elusive mix of exit and voice
hdl.handle.net Electronic access restricted; authentication may be required:
hdl.handle.net Electronic access restricted; authentication may be required: